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Instructions for using eGift-Cards ("gift vouchers")

When ordering a Mostwanted-Pen eGift-Card:

• The digital eGift-Card cannot be exchanged or canceled. Since the voucher code is a digital product that is delivered immediately, an exchange is excluded according to the current legal situation.

• The free shipping eCard is sent as a PDF including the invoice by email immediately after the order has been paid for in full with the status "completely delivered".

• A cash payment of the balance is not possible.

• The validity period of 3 years for the eGift-Card begins at the end of the year in which the voucher was issued.

• The eGift-Card is not tied to a specific person.

• If the eGift-Card has a remaining value when you make a purchase, the remaining value can be viewed in the customer account under your orders.

• Please keep the voucher code if the eGift-Card still has a remaining balance. If the code is lost, please contact hello@mostwanted35.com directly.

• Voucher codes cannot be used when purchasing an eGift Card.

How is an eGift-Card redeemed?

• Directly in the Mostwanted-Pens Store Nuremberg (you need to bring the PDF voucher with you)

• Directly when ordering:

Voucher code in the shopping cart before completing your order

Click on the "I have a voucher" field

Enter the code in the "Enter voucher code" field,

click on the dark gray button with the ">" symbol.

The voucher will now be deducted from the shopping cart total.

• The eGift-Card cannot be combined with another eGift-Card or other voucher codes.

Forgot to enter the gift voucher when ordering?

As long as your order has not been packed, you can cancel it and easily reorder it.

Do you have a problem redeeming your gift voucher?

You tried to redeem your code when ordering, but only received an error message? Then log into your customer account to see how much you have already used from the voucher. If you need further help, please contact our service.

This is how you shop with the Mostwanted-Pens gift voucher:

• Our gift vouchers are valid for our entire range on mostwanted-pens.com.

• The validity period of 3 years for the eGift-Card begins at the end of the year in which the voucher was issued.

• It can be used in this time frame until the credit is used up.

• There is no minimum order value.

Gift Certificate Refunds:

A cash payment of a gift voucher is not possible. If you send items back to us, we will offset the voucher against the items that you sent back and / or kept. If there is a remaining voucher value or a credit note, you will receive the remaining value or the credit note from us in the form of a new personal voucher code.

Did you combine the gift voucher with another payment method when placing an order:

If you send items back to us, we will offset the voucher against the items that you sent back or kept. If there is a remaining voucher value or a credit note, you will receive the remaining value or the credit note from us in the form of a new personal voucher code. If there is also a difference remaining, this will be offset against the payment method with which you combined the gift voucher.

Lost your voucher code?

Then contact our service directly using our contact form and we will send you your code by email. Please enter the order number of the eGift-Card purchase.

Voucher conditions:

Mostwanted-pens.com eGift-Card ("vouchers") can be redeemed for the purchase of selected products on mostwanted-pens.com. A cash payment is excluded. The issuer of the vouchers is Mostwanted35 GmbH in Nuremberg. Mostwanted35 GmbH is not liable in the event of loss, theft, damage or misuse of a voucher. Vouchers can only be redeemed at www.mostwanted-pens.com. The full terms and conditions can also be found there. All Mostwanted-Pens products are the property of Mostwanted35 GmbH. The vouchers can be redeemed up to the specified expiry date. There are no service fees.

 

 

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