Terms & Conditions

For all orders over mostwanted-pens.com the following terms and conditions apply.

1. VIP Customer Level

a) Explanation

In order to ensure good conditions for our loyal customers every registered customers gets a VIP Customer level due to his total turnover. The turnover of all orders will be added toghether to a total turnover. Shipping costs do not count for revenue. For each level which is reached by a customer he gets 1% additional discount. The discount is shown in the basket and is a percentage discount on the total value of the products. A discount can not be granted on shipping costs.

The VIP Customer Level is increased only when you order directly on one of the sites of mostwanted35 GmbH and not on a partner website or a portal, such as Ebay or Amazon. A VIP Customer discount can only be granted if you order directly on a site of mostwanted35 GmbH and not on a partner website or a portal. mostwanted-pens.com is a website of mostwanted35 GmbH

The VIP Customer Level is personal and not transferable under any circumstances.

b) Discount table - VIP Customer Level

VIP Customer Level Total Turnover Customer Discount
1 50€ 1%
2 100€ 2%
3 150€ 3%
4 300€ 4%
5 500€ 5%
6 1.000€ 6%
7 2.000€ 7%
8 3.000€ 8%
9 5.000€ 9%
10 6.000€ 10%
11 8.000€ 11%
12 11.000€ 12%
13 14.000€ 13%
14 18.000€ 14%
15 24.000€ 15%
16 30.000€ 16%
17 40.000€ 17%
18 60.000€ 18%
19 80.000€ 19%
20 100.000€ 20%

2. Contractor, Contract

The purchase contract will be concluded with mostwanted35 GmbH. You can contact our customer service for questions and complaints on weekdays via email here: hello@mostwanted35.com.

By clicking the button "Buy" you place a binding order for the goods listed on the order page. The order confirmation you receive immediately after sending your order. Thus, the purchase contract has been concluded. 

3. Prices

All prices include the VAT. If you are a registered customer outside of the European Union you will not have to pay the european VAT and therefore you will see the net prices.

Despite checking, a price on the website may be wrong. We check the prices when we process your order and before we burden the payment. If a product has a incorrect price and the correct price is higher than the price on the website, we will contact you before shipment of the goods in order to ask you whether you want to buy the product at the correct price or cancel the order. If the correct price of a product is lower than our stated price, we will charge the lower amount and send you the product. If you have already paid we will transfer the difference to your account. 

4. Order Process

If you have found the desired product, you can put this obligation by clicking the button "Add to cart", the character is a shopping cart. The contents of the basket can be seen at any time by clicking the button "Display Basket". The products in the basket can be removed any time by clicking the button "Remove item from the shopping basket", the character is a trash can. If you want to buy the products in your card, click the button "Check Out". Please enter your data then. The mandatory fields are marked with an*. Registration is not required, but has the advantage that the revenue for this order will increase your VIP Customer Level. Your data is encrypted. After entering your information, selection of delivery and payment method you have the opportunity to check your entries. By clicking the button "Buy Now" you complete the order process.

5. Contract Text

We save the contraxt text and send you the order data. Your past orders can be viewed in our customer login area unless you are a registered customer. The valid conditions for your order are sent automatically with the receipt confirmation of your order to you. If you are not a registered customer you can not see your order data for security reasons.

6. Privacy Policy

We take data protection very seriously. Please note that you can always take a look at our privacy policy at the following link: Privacy Policy 

7. Shipping Costs and Delivery

We deliver to Germany and International from a certain transaction value free of cost. Please take a look at our shipping cost table for a detailed overview at the following link: Shipping & Payment

Goods will be shipped to the delivery address given by the customer. On the website you will find information about the availability of products (e.g. on the product detail page). If this is not the case, we will deliver in Germany after 1-4 days. Within the EU, after 4-14 days and outside the EU after 7-30 days. If we find out during the processing of your order that you have ordered products which are not available as indicated, for unforseen reasons, you will be notified separately by e-mail or telephone. The legal rights of the purchaser remain unaffected.

If goods are delivered with obvious damages, please complain such mistakes immediately at the deliverer and please do not hesitate to contact us immediately. The failure of a complaint has no influence on your legal rights, especially your warranty rights. However, they help us to make our own claims against the forwarder or the transport insurance.

If the shipment to the customer is not possible because the customer is not present at the delivery address indicated by him, even though the delivery date has been given to the customer in a reasonable period, the purchaser shall bear the costs of the unsuccessful delivery.

Please note that international mailed items may be without the manufacturer's warranty, serviced provided by the manufacturer are not available, manuals, instructions and safety warnings are not written in the language of the destination country, the products ( and accessoires ) are not according to the valid standards of the destination country. You are responsible to ensure that the product can be lawfully imported to the destination country. When placing an order for all sites of mostwanted35 GmbH , the recipient is the importer and must ensure that all laws and regulations of the destination country are respected.

8. Payment

In our shop there are various payment methods available. Any additional costs are clearly identified in the choice of payment method. Please note that not all methods of payment are available for all countries.

Klarna Invoice

We offer payment with invoice by Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden. The payment with invoice is only possible for german end consumers. The minimum order is 10.00 € and the maximum is 2500.00€.

You have to pay 14 days from the date of invoice. The invoice is made with sending the goods and sent to you with the goods or per email. The complete terms and conditoins for the payment with invoice you find here: hier

Klarna checks and rates your data and exchanges these with other companies like credit agencies. Your personal data is treated with the privacy policy by Klarna which you can find here: Klarnas Datenschutzbestimmungen

9. Ownership

The goods remain our property until full payment.

10. Changes of Terms and Conditions

We reserve the right to make changes to our website, including these Terms and Conditions and the VIP Customer Level. The VIP Customer Level is a voluntary loyalty rebate system that can be changed at any time. For your orders the Terms and Conditions are in force which are valid at the time of your order, unless a change of these conditions is required by law or by any official order. If any point of these Terms and Conditions are invalid, void or for any reason unenforceable, these rules shall be deemed severable and not affect the validity and enforceability of any remaining points.

11. Contact

Mostwanted35 GmbH

Mostwanted-pens.com

Fichtestr.28

90489 Nürnberg

Deutschland

Email: hello@mostwanted35.com

Tax Identification
VAT no: DE308592623

Commercial register

Amtsgericht Nürnberg HRB 33323

12. Surcharge

For orders under 5 € we have to charge a surcharge of 2,50 €.

13. OS Platform

Since 9th of January 2016 there exists a Online Dispute Resolution in the European Union. If you have problems with a online dealer you can get in touch with them here: http://ec.europa.eu/consumers/odr

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